Travel Advantage Network's reply to: Robbed!

I am very sorry to learn about your experience with us. Travel Advantage Network has agreements with multiple third party sales companies. Providing our travelers with vacations that will give you the opportunity to make memories that will last a lifetime is our responsibility. We don’t take this lightly. We understand that you have worked hard throughout the course of the year and that vacations represent a limited opportunity for you to connect, to re-energize, to relax or to explore. We are here for you and will ensure that we are always putting our best foot forward. We have reached out to you directly and look forward to connecting.
Victoria F Bmi
map-marker Millersville, Maryland

Robbed!

Same story as most here...7ish years ago was highly swindled by this company. 5000 in payments for vacations unused, all bad options, plus 350 every year since then in annual “service fees”.

Won’t let me cancel!! How has anyone seen resolvements/reimbursements/cancelled from this company?

Travel Advantage Network's reply to: My Best investment

Thank you very much for your feedback. You have entrusted us with your most precious commodity – your time. We don’t take this lightly. We understand that you have worked hard throughout the course of the year and that vacations represent a limited opportunity for you to connect, to re-energize, to relax or to explore. It is essential to us to make sure that you minimally get your money’s worth of value but, more importantly, that you get a good return on the time and trust that you have given to us. Providing our travelers with vacations that will give you the opportunity to make memories that will last a lifetime; this is more than just words on a page, it’s our daily focus and drive. It’s what gets us motivated and what keeps us loving our work.
James C Ykg

My Best investment

I have been a member of TAN for over thirteen years. It has been a remarkable experience for me, my family and also my friends.

Dealing with the client services members begins with friendly, knowleagable staff. Booking great places in great locations is easy with them making sure you are getting your vacation plans off to a good start. If a location/unit does not live up to Tan's very high standards, it is quickly replaced. Should you have any issues while on vacation, they are quickly taken care of.

I have never heard of any other organization that is more client oriented. I have been on a vacation and received calls from representatives (especially Cheryll R.) to let me know a location or unit that I like has become available. That is customer service! My only regret since joining TAN is that I do not have the time to take more trips.

TAN has enabled me to take two biking groups on weeklong biking adventures .

Other than my investments in my kids, TAN has been my best investment. Thank you TAN!

Reason of review:
Good customer service

Travel Advantage Network's reply to: Disgusting ...run far away!!

I am very sorry to learn about your experience with us. This is far from the product and service that we are proud to offer. My commitment to customer service is built on direct and frequent personal connections with our clients. I would like to connect with you directly to work with you to make the most of your investment. You are important to me. I value your trust, and I will not take it for granted. Your vacations and your time are gifts that I will respect, honor and work diligently to maximize for you. I am here for you and will ensure that we are always putting our best foot forward. Someone will be reaching out to you again today to ensure that we resolve your concerns.
Jaclyn T Mjo

Disgusting ...run far away!!

My family and i just returned from myrtle beach resort. This was our first experience with a TAN vacation and will most certainly be our last.

Roaches in our room....disgusting amd appauling!

Needless to say we left immediately and ended up spending double on this vacation in order to get a room somewhere else. I cant believe this company can get away with this.

Travel Advantage Network's reply to: Horrid

I am very sorry to learn about your experience with us. We were able to locate your account and see that you have been in contact with your sales company. Travel Advantage Network has agreements with multiple third party sales companies. We have reached out and suggest that you connect with the sales company directly to gather the information that you need.

Jose L Ijr

Horrid

I origionally was under the impression that i have signed on for 5 wks and now its 11 i have requested a copy of my origional contract with no result I WANT OUT!!!!!!i have used no vacations even went down To where i was origionally suckered into this with clueless answers. They show little compassion and are passive when i request for a copy of co tract.

but harass over the payment..

i have and will continue to warn people agaist signing up with them. Is anyone is still doing the lawsuite please contact me at jo_lu_val@***.com

Travel Advantage Network's reply to: Sick and tired of them

I am very sorry to learn about your experience with us. Travel Advantage Network has agreements with multiple third party sales companies. We were able to locate your account and see that you have been in contact with the sales company. Your request is outside of the services that we provide and needs to be addressed directly with the sales company.
Ana V Mma

Sick and tired of them

Count me in. Haven’t used them and still paying off my loan.

I cant get out of this contract they bullied me with legal actions. Please add my name

Aval556090@***.com

Travel Advantage Network's reply to: Not what it used to be

While everything we do is centered on creating perfect moments, we aren't always perfect. When the not-so-perfect moments happen, we have many policies, processes and systems in place to recover well and quickly. In this case, I am glad we were able to quickly make contact with you and work to fulfill your request. You are important to me. I value your trust, and I will not take it for granted. Your vacations and your time are gifts that I will respect, honor and work diligently to maximize for you. I am here for you and will ensure that we are always putting our best foot forward.
Patricia L Icu

Not what it used to be

Since we signed up for TAN we have experienced several vacations as well as one of our sons. Some of the amazing places they used to have, they no longer have.

There is barely any excess inventory any longer either. They used to have tons of excess inventory. I believe they now have way too many customers to accommodate and only some of them that are more flexible with their time are able to benefit from the program. We are self employed and our days off are limited.

We can never find anything available on the program. I don't know if we could get our money back or sell our membership somehow. It has been such a huge waste of our money and resources. Right now I have a paid in advance Excess Inventory week that needs to be used before November and I'm going to lose it because I have no where to use it that's close enough for the short vacations that we are able to take.

I feel the whole thing has been a major RIP OFF!

Not a happy customer. Thousands down the drain!

Loss:
$3000
Reason of review:
Damaged or defective

Preferred solution: Let the company propose a solution

Testimonial
Larry P Eps
map-marker Millersville, Maryland

I Loved ever minute of my vacation!

I'm very satisfied with TAN . I took my Son and his friends on their graduation celebration to the East Coast . They Loved It ! And so did I. Our Condo' s were beautiful. The beach was awesome and my Son and his friends had a once in a life time experience. Thank You TAN! I know a good investment and the long term benefits of being a member of TAN and achieving my families goals dreams and desires to see the world and in the best accomidations available VIA TAN.. . I look forward to up coming vacations that I will book with Travel Advantage Network. Sincerely , Larry Parks
View full review
Reason of review:
Good quality

Travel Advantage Network's reply to: 79-D-231272

Thank you for your feedback. It appears that we have been in contact and helped to resolve your issue. Please do not hesitate to give us a call directly if there is anything we can do for you.
Elizabeth D Tmo

79-D-231272

I need you give me passwords vacation in Florida

Travel Advantage Network's reply to: Had a blast

Thank you very much for your feedback. You have entrusted us with your most precious commodity – your time. We don’t take this lightly. We understand that you have worked hard throughout the course of the year and that vacations represent a limited opportunity for you to connect, to re-energize, to relax or to explore. It is essential to us to make sure that you minimally get your money’s worth of value but, more importantly, that you get a good return on the time and trust that you have given to us. Providing our travelers with vacations that will give you the opportunity to make memories that will last a lifetime; this is more than just words on a page, it’s our daily focus and drive. It’s what gets us motivated and what keeps us loving our work.
Anonymous

Had a blast

Travel Advantage Network - Had a blast
Travel Advantage Network - Had a blast - Image 2
Travel Advantage Network - Had a blast - Image 3

We booked a vacation at the time of sign up with Travel Advantage. We went to Ohio.

We stayed in a cozy condo right on Lake Erie. We booked on a off season, which was our fault entirely.

But still had a ball. Excited to plan next years vacation.

Reason of review:
Good quality

Travel Advantage Network's reply to: Bait and switch

While everything we do is centered on creating perfect moments, we aren't always perfect. When the not-so-perfect moments happen, we have many policies, processes and systems in place to recover well and quickly. In this case, I am glad we were able to quickly work through the confusion and clarify that there was not a bait and switch. Just a simple mistake between the two of us.
David M Zpx
map-marker Millersville, Maryland

Bait and switch

Travel Advantage Network - Bait and switch
Travel Advantage Network - Bait and switch - Image 2

I booked a guaranteed vacation in wildwood nj back in August of 2017 for July of 2018. I received a confirmation email stating they booked us in Ocean City NJ instead.

Flash forward to February...After many emails and phone calls they said I had a confirmation for three bedrooms in wildwood but it was actually three separate hotel rooms without a kitchen and no common area. I have twin 3 year-old boys and a 5 year-old. This is not an option. today I received an email confirmation stating they could book us in wildwood but the accommodations are no where near the place advertised.

It looks like a rundown crack house and I refuse to put my family's safety at risk. Every time we try to get this resolved and fixed it gets worst.

I will attach pictures to compare. I want out of my contact and a refund.

Reason of review:
Not as described/ advertised
2 comments
Allanah Fcf

Read: Class Action Lawsuit Against Sundance Vacations

Guest

hello, did you get a refund. we are trying to get out of our contract as well. we've been in it for 6 years and have yet to secure a vacation

View more comments (1)

Travel Advantage Network's reply to: Don’t get Fooled

I am very sorry to learn about your experience with us. This is far from the product and service that we are proud to offer. We were unable to locate your account based on the information provided but we would really like to speak with you to ensure this has been fully resolved.
Netta Dhv

Don’t get Fooled

Purchased almost 2 months ago it sound really good at the hour presentation. However the 1st vacation that was on them and we were suppose to pay for just flights.

Turned into to me and my husband spending thousands on a all inclusive 7day Vacation, that did not include all drinks along with most restaurants being booked,and stayed at the worst hotel at the resort. So they could try to sell us into a better suite. Beware your TAN arm band is a direct target, they will try their best to get you to upgrade to a better time share. Reached out to Tan on day 3 only to get nothing resolved.

Emailed them once we returned and still no response .

I feel like we made a really bad decision Waste of. Money I WANT OUT

Cons:
  • Not what it appears to be
Reason of review:
Poor customer service

Preferred solution: Full refund

1 comment
Allanah Fcf

Read: Class Action Lawsuit Against Sundance Vacations

Travel Advantage Network's reply to: Terrible. Don’t do it!

I am very sorry to learn about your experience with us. Travel Advantage Network has agreements with multiple third party sales companies. Providing our travelers with vacations that will give you the opportunity to make memories that will last a lifetime is our responsibility. We don’t take this lightly. We understand that you have worked hard throughout the course of the year and that vacations represent a limited opportunity for you to connect, to re-energize, to relax or to explore. We were able to locate your account and see that you were able to work with the sales company to resolve your concerns.
Brandon H Thy
map-marker Millersville, Maryland

Terrible. Don’t do it!

Just don’t do it. No properties available.

Said I’d pay $500 for a week even with the vouchers, it’s more than 950 plus fees.

Also $100 a year to keep them active. How can I sue?!

Reason of review:
Problems with payment

Travel Advantage Network's reply to: Don't do it!

I am very sorry to learn about your experience with us. Travel Advantage Network has agreements with multiple third party sales companies. Providing our travelers with vacations that will give you the opportunity to make memories that will last a lifetime is our responsibility. We don’t take this lightly. We understand that you have worked hard throughout the course of the year and that vacations represent a limited opportunity for you to connect, to re-energize, to relax or to explore. Since you did not provide contact information, we were unable to locate your account to resolve your concerns but we would like to take that step and urge you to reach out to TAN or your sales company directly.
Anonymous

Don't do it!

Signed up literally two months ago and wish I would have checked out the online reviews first. I finally planned a vacation only to discover that there is no availability near the area.

The rep actually mentioned 3 locations all within 2 - 21/2 hours of where I want to be. Told I would have to book at least 1 yr to 13 months in advance...REALLY?????????? I would love to break this contract. So disgusted in such a short period of time.

Not everyone has the ability to foresee their free time a year + away.

I tell you ppl don't do it.

BTW, some of the properties they have are not nice looking at all. But, do not except to see photos of such places while sitting through their introduction.

Reason of review:
Order processing issue

Travel Advantage Network's reply to: Out 0ver 10k with 1 vacation used

I am very sorry to learn about your experience with us. Travel Advantage Network has agreements with multiple third party sales companies. Providing our travelers with vacations that will give you the opportunity to make memories that will last a lifetime is our responsibility. We don’t take this lightly. We understand that you have worked hard throughout the course of the year and that vacations represent a limited opportunity for you to connect, to re-energize, to relax or to explore. Since you did not provide contact information, we were unable to locate your account to resolve your concerns but we would like to take that step and urge you to reach out to TAN or your sales company directly.
Anonymous

Out 0ver 10k with 1 vacation used

we got roped into this plan by someone calling us to tell us we won a 4 day cruise but we had to go to their office to pick it up. when we got there, we had to sit thru a 1 hour presentation and heard about quality rooms, unlimited availability and only a $99.00 booking fee.

we bought it thinking it would force us to take vacations and not put them off. since 2014, we have used ONE vacation. i have attempted to book 300 days out, 6 months, 3 months and never any availability. i just filed a complaint with the BBB and advised trav.

adv. that we want a full refund and out of contract or we will be contacting a lawyer.....that seems to be the only thing that gets them to call.

next day, we rec'd a call, but of course the woman we need to speak with is only works until 3:30 so since we work, we can't call her. This is a scam and they should be forced to return all of the money they have stolen from people

Reason of review:
Return, Exchange or Cancellation Policy

Travel Advantage Network's reply to: I want out if this contract

I am very sorry to learn about your experience with us. We were able to locate your account and see that you have been in contact with your sales company. My commitment to customer service is built on direct and frequent personal connections with our clients. I would like to connect with you directly to work with you to make the most of your investment. You are important to me. I value your trust, and I will not take it for granted. Your vacations and your time are gifts that I will respect, honor and work diligently to maximize for you. I am here for you and will ensure that we are always putting our best foot forward. I have reached out to you directly and look forward to connecting.
Barbara C Gtw

I want out if this contract

I want out of this contract. They do not have as many properties as they make out to have and you have to book a year in advance for some places. This is unexcepable and I want my money back!!!

Reason of review:
Poor customer service