3.5
  • Broken promises4 votes
  • Customer service2 votes
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  • Apr 11
  • Travel Agencies
  • Pittsburgh, Pennsylvania
  • Vacation Booking
  • 53
  • REVIEW RATING 4/5

I've only been in one year. At the presentation we were told allow at least 90 days prior to traveling to assure availability. Learned that is a lie. After determining our schedule (work & school), called and was told NOTHING available in the areas we wanted to travel to. The rep seemed helpful & disappointed she could not find me anything. While conducting my own research, not sure how... Read more

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  • Apr 09
  • Travel Agencies
  • Meridian, Pennsylvania
  • Travel Club
  • 51
  • REVIEW RATING 4/5

We joined TAN 2 years ago and booked one vacation to Myrtle Beach with them. We were told they had several oceanfront condos but there was only one. It was an old motel that sold its rooms as condos. At best it was a 2 star room with very poor service. We joined a different vacation club last year and it has 5 star rooms and we are treated like royalty. They tried to buy our TAN membership... Read more

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  • Mar 20
  • Travel Agencies
  • Hamilton, Ohio
  • Vacation Plan
  • 146
  • REVIEW RATING 4/5

Absolutely a horrible company. Bought it 7 years ago and I haven't even used it. They just sent me an email stating g I owe them 1800 dollars fro. A hidden fee. They waited 7 years to tell me I haven't paid a fee. Total bs. Then as I tell them how upset I am the customer service lady laughs at me on phone basically taunting me about how mad I was. Then she explains to me she would be upset... Read more

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  • Mar 14
  • Hotels and Resorts
  • Positive Experience
  • 105
  • REVIEW RATING 3/5

My family has been a member of TAN for at least ten years. We have always enjoyed the vacations! We have used excess inventory numerous times. We have been able to travel with friends and family and share vacations with them. If I ever had a problem, TAN did everything possible to correct it. We have enjoyed Alabama's Gulf Shores Plantation, Hilton Head Island's Beach and Tennis Resort,... Read more

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  • Feb 23
  • Travel Agencies
  • Kingston, Pennsylvania
  • Positive Experience
  • 182
  • REVIEW RATING 4/5

We have had TAN for 7 years! We have taken vacations to: Delaware...every year, Cape Cod, Florida, Jersey Shore (several times), Ocean City, MD (several times),Hawaii, Outer Banks and Hilton Head. We use Excess Inventory and our regular weeks. We have given weeks as gifts, Excess Inventory as gifts and taken friends and family with us. We have stayed in lovely places and if we had an issue with a... Read more

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I was double charged for jan and never recieved my 50 rebate or gas coupons Add comment

  • Jan 30
  • Travel Agencies
  • Vacation Package
  • 1
  • 1
  • 299
  • REVIEW RATING 5/5

Can anyone please contact me about this??? I too am very upset about this whole "Vacation Package". I have been paying my annual maintence fees and the monthly payments on time every month. I have been a member for 5 years now and have only ever been able to use one vacation. Nothing is ever available on the weeks I can take a vacation. When I call them, I get told that I should look into... Read more

Was this review helpful? 2 0

My wife and I went outside to talk about the package deal and they would follow us outside and wouldn't let us alone we finally got the deal now you have to look for a place to stay almost 6 months in advance and then your lucky to get something. I also am trying to get out of this so far I've had this for 6 years used 2 of them. Add comment

  • Jan 09
  • Hotels and Resorts
  • Whitehall, Pennsylvania
  • Room Booking
  • 4
  • 4
  • 405
  • REVIEW RATING 5/5

Just signed up this past summer. *** me! Should've listened to my husband. I just called to book a 2 bedroom condo at the shore for this summer. Was told it was going to cost me $518 plus the thousands I have already dished out to join this *** thing. No pictures of the rooms, nothing! wish I never filled out that thing at Dorney Park....I just felt bad for the kid standing in the hot sun all... Read more

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  • Jan 07
  • Travel Agencies
  • Vacation Packages
  • 220
  • REVIEW RATING 4/5

We have been members for awhile and even upgraded to VIP status (By paying more) for better service. We were promised more oceanfront properties, properties with three or more bedrooms, half week bookings, ability to see excess inventory before non VIP members, just to name a few of the promises. We have yet to book a place, they are never available, doesn't matter when I call. I have asked to... Read more

Was this review helpful? 3 0

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